Shipping + Returns + Exchanges
We currently ship to Australia, Brunei, Burma, China, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, United Kingdom and Vietnam. All products are shipped straight from our warehouse in Jakarta. We use JNE (www.jne.co.id) as our official mail carrier for all local shipments and POS Indonesia EMS for all international shipments.
The following are our shipping details:
REGULAR ORDERS :
- Our team ships Regular orders within 1-2 business days after payment has been confirmed.
- Orders within Indonesia usually arrive within 3 - 5 business days from the shipping date.
- International orders usually arrive within 5 – 10 business days from the shipping date.
DELIVERY & TRACKING :
- There is no delivery on Saturday, Sunday & public holidays.
- Deliveries are made during business days Monday to Friday.
- Your tracking number will be send to you via email as soon as your order ships.
- If you don't see it, please look into your spam or junk folder.
- If you did not receive one, please contact us HERE and we will update you within 24 hours.
SHIPPING FEES :
- Shipping fees will automatically be calculated in the checkout.
- The fees depend on the destination and the weight of shipment.
- To see whether JNE delivers to your home, check HERE.
We currently do not offer FULL REFUNDS, instead we offer refunds in form of STORE CREDIT at the selling price of the returned products.
When you do a return:
- Products must be mailed for return within 3 days of arrival date.
- Products must be unworn and unwashed.
- Products must have the Love + Flair hangtags attached.
Please note that:
- Make-up products are final sale. Strictly no returns or exchanges.
- Any merchandise marked "SALE" cannot be returned.
- Accessories, including earrings, necklaces and hair accessories, cannot be returned.
- Products that do not meet conditions above cannot be returned.
If your product qualify, please follow the following three steps for easy return:
1. CONTACT US : Please fill out the form (HERE) about the product (state reason for return). To prevent fraud, we will ask for photographic proofs. We will email back within 24 hours with the return address and further instruction.
2. MAIL THE PRODUCT : Products must be mailed for return within 3 days of arrival date. You are responsible for the return shipping fees. It is recommended that you use a mailing service that provides tracking information.
3. EMAIL CONFIRMATION : Once we have receive the return, we will issue you a store credit via email within 24 hours. Unfortunately, the original shipping fee is non-refundable. The store credit will not expire and can be used immediately for purchase once you have received it. For more details of store credit, please visit our FAQ page.
- We accept size exchange if there is still stock available for the sizes. Please contact us by filling this form:(HERE) and our staff will get back to you within 24 hours with shipping instructions. Please mail your item 3 days after receiving it and postmark it to us.
- Once we have received the package and check the conditions of the products, we will contact you and send you the exchange product(s).
Price, specification, and terms are subject to change without notice. Love + Flair is not responsible for errors in typography and/or photography. Customer pays return shipping on all services.