FREQUENTLY ASKED QUESTIONS
For international orders, we only accept credit card payments.
- JNE (www.jne.co.id) – Local Indonesian orders
- EMS POS INDONESIA (http://www.posindonesia.co.id/) – International orders
- DHL INTERNATIONAL (http://www.dhl.co.id/en/express/tracking.html) — International orders
We ship orders on Monday – Friday. No shipments will be made on Saturday, Sunday and public holidays.
Gojek orders will only be shipped between 10am-3pm, Monday – Friday. Same-day orders on gojek delivery will only be shipped when the payment and order is done before 1pm. Please make sure that you are around to receive your package.
- Regular: Please allow 1-5 working days for domestic regular orders
- Express: 1-2 days
- Love And Flair is not responsible for the risk of merchandise loss after JNE/EMS processes the delivery.
- Love And Flair is not responsible if JNE/EMS can’t deliver the package in time for the following reasons: incomplete/misspelled address or no recipient at the address.
*Please check your JNE tracking in the ‘Track Order’ link www.jne.co.id and call JNE customer service (+62 21 2927 8888) to resolve the shipment.
- Store Credit is given for returns and can only be used online at our website, www.loveandflair.com
- Store Credit is not transferrable
- Any purchase amount that exceeds the value of Store Credit will require an additional method of payment for the remaining balance due
- Store Credit has an expiration date of 30 days
After your discount code goes through, the amount of store credit will deduct the total amount.
Buyers are responsible for the outstanding amount after store credit deduction including shipping