RETURNS & EXCHANGES
Our Returns Policy
We offer refunds in form of STORE CREDIT at the selling price of the returned products.
When you do a return:
- Products must be mailed for return within 14 days from the day the order was shipped. (i.e. Your order was shipped 7th May, you have until 21st May to ship back your returns).
- Products must be unworn and unwashed.
- Products must have the Love And Flair tag attached
Please note that:
- Accessories (Bags, Earrings, Necklace, Body Jewelry) Sale, Sleepwear, Intimates, Sportswear, Face Cosmetics are final sale. Due to hygiene reasons they are strictly not qualified for returns or exchanges
- Any merchandise marked “SALE” cannot be returned
- Products that do not meet conditions above cannot be returned
Our Exchange Policy
We accept size exchange if there is still stock available for the sizes.
- We accept size exchange if there is still stock available for the sizes.
- Please contact us by filling the ‘Returns’ Form (HERE) and our staff will get back to you within 24-48 hours with shipping instructions. Please mail your item within 14 days from the day the order was shipped.
- Once we have received the package and checked the package’s condition, we will send you the exchange product(s).
If your product qualifies, follow the three steps for easy return:
- FILL IN THE RETURNS FORM – Fill in the ‘Returns’ form (HERE). If your returns are approved, we will email a confirmation on the mailing address.
- RECEIVE APPROVAL – Products must be mailed for return within 14 days of shipment fulfilment date. You are responsible for the return shipping fees. It is recommended that you use a mailing service that provides tracking information.
- SHIP YOUR ITEMS TO US – Once we have received the return, we will issue you a store credit via email within 48 hours. Unfortunately, the original shipping fee is non-refundable. The store credit will expire in 30 days.