Shipping Policy

     

    IMPORTANT SHIPPING INFORMATION

    Shipping Partners & Delivery Times

    We ship with the following couriers, and it depends on your location. Please allow 1–3 working days to process your order before it ships. The delivery times below apply after your order has been dispatched.

    Vendors who are on dropship will not be available for gojek or express shipping. Please check the product descriptions for more details.

    • Local (Indonesia): JNE YES, 1–3 working days, JNE REG 5-7 working days.
    • International: TIM Express & DHL, 7–15 working days

    Orders ship Monday to Friday, with a 3 PM cut-off. Orders confirmed after 3 PM are processed the next working day. We don't ship on weekends or public holidays.

    • Shipping methods. Some destinations, including Singapore, Malaysia, and the Philippines, can only be shipped by express courier. Express rates are higher than standard shipping and are reflected at checkout.
    • Customs duties and import taxes. These are set by the destination country and are paid by the customer. They are not included in the checkout price. Parcels refused because of unpaid duties are not eligible for a refund of shipping costs.
    • Delivery timelines. International deliveries take approximately 7–15 working days after shipment. Delays caused by customs clearance are outside our control.
    • Address accuracy. Customers are responsible for providing a complete and correct address and phone number. Any cost to reship an order because of incorrect details will be charged to the customer.
    • Failed delivery or returned parcels. If a parcel is returned to us after failed delivery attempts, the customer pays the cost of resending it. Unclaimed parcels are not refunded.

    International Shipping – Additional Shipping Charges

    The shipping fee shown at checkout for international orders is an estimate based on the rates available at the time of purchase. Because courier rates can change due to rising logistics costs, the final rate from our logistics partner may be higher than the amount paid at checkout.

    If this happens, there may be an outstanding shipping amount to be paid before your order can be dispatched. Our team will contact you directly via WhatsApp with the details and the amount due.

    BODIES will only contact you from our official WhatsApp number: +62 821-2121-4709. No other number will contact you about your order or request payment on our behalf. If you receive a message from any other number claiming to be BODIES, please don't make any payment and report it to us through our official channels.

    If the outstanding amount isn't paid within 3 days of our message, we may cancel the order and refund the amount paid, less any costs already incurred.


    Gojek Delivery:

    • Available Monday to Friday, between 10 AM – 1 PM.
    • Same-day delivery is only available if payment is completed before 1 PM.
    • Please ensure you are available to receive your package upon delivery.