FAQ on Missing Items/Pre-Orders

Why is there a missing item(s) in my package?
There are several reasons why you could have a missing item, the reasons are usually stated in the product description.

The item will be shipped separately, and for these reasons:
  1. Your item is a drop-ship item, and will be shipped separately and directly by the vendor.
  2. Your item is a pre-order item, and will shipped separately later on when it is ready.
  3. Your item is a store-exclusive item, and will be shipped directly from the store.
There should be a slip in your package that indicates what is missing how long it will take for the item to ship. Our customer service team will also reach out to you via either Whatsapp or email to provide you with more detailed information about your item. You can also email us with email titled:"MISSING ITEM: ORDER NUMBER XXXXXXXXX". Please let us know your order number. We will assist you as much as we can.
[Updated 11 oct]
More pre-order information about the Absolute Romance Collection:
Brand Product Size  Pre-order Info. Restock Batch
CARA WOMAN MIRABEL DRESS M 10 WORKING DAYS 1st Batch
CARA WOMAN MIRABEL DRESS L 10 WORKING DAYS 2nd Batch
ENIGMANIFESTO KIKO SET S PO 1 DELIVERY ON 2 OCT 3rd Batch
ENIGMANIFESTO KIKO SET M PO 1 DELIVERY ON 2 OCT 4th Batch
ENIGMANIFESTO TULIP WRAP DRESS OS PO 1 DELIVERY ON 2 OCT 5th Batch
ENIGMANIFESTO KIKO SKIRT S PO 2 DELIVERY ON 19 OCT RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
ENIGMANIFESTO KIKO SKIRT M PO 2 DELIVERY ON 19 OCT RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
ENIGMANIFESTO KIKO BUSTIER S PO 2 DELIVERY ON 19 OCT RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
ENIGMANIFESTO KIKO BUSTIER M PO 2 DELIVERY ON 19 OCT RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
ENIGMANIFESTO KIKO SET S PO 2 DELIVERY ON 19 OCT RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
ENIGMANIFESTO KIKO SET M PO 2 DELIVERY ON 19 OCT RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
ENIGMANIFESTO TULIP WRAP DRESS OS PO 2 DELIVERY ON 19 OCT RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GOYA STUDIO EMILIE DRESS IN BLACK OS PO 3-4 WEEKS RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GOYA STUDIO CASEY DRESS BLACK S-M PO 2 - 3 WEEKS RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GOYA STUDIO CASEY DRESS BLACK M-L PO 2 - 3 WEEKS RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GIEA Joan Top Pink XS-S PO max 10-12 working days RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GIEA Joan Top Pink M-L PO max 10-12 working days RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GIEA Joan Top White XS-S PO max 10-12 working days RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GIEA Joan Top White M-L PO max 10-12 working days RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GIEA Noa Dress Black XS PO max 10-12 working days RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GIEA Noa Dress Black S PO max 10-12 working days RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GIEA Noa Dress Black M PO max 10-12 working days RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
GIEA Noa Dress Black L PO max 10-12 working days RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
SAINT PETER CLAIRE EARRINGS OS PO will be shipped on 12th oct (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
SAINT PETER CLAIRE GREEN EARRINGS OS PO will be shipped on 12th oct (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
SAINT PETER CITRINE OS PO will be shipped on 12th oct (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
SAINT PETER Rosier OS PO 10 - 14 working days (BATCH 2) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
SAINT PETER Chloe set clear OS PO 10 - 14 working days (BATCH 2) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
SAINT PETER Jewel OS PO 10 - 14 working days (BATCH 2) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
TOUCH UP Cassia Skirt In White XS PO 2 - 3 WEEKS (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
TOUCH UP Cassia Skirt In White S PO 2 - 3 WEEKS (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
TOUCH UP Cassia Skirt In White M PO 2 - 3 WEEKS (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
TOUCH UP Cassia Skirt In White L PO 2 - 3 WEEKS (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
TOUCH UP Jasmine Top In White XS PO 2 - 3 WEEKS (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
TOUCH UP Jasmine Top In White S PO 2 - 3 WEEKS (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
TOUCH UP Jasmine Top In White M PO 2 - 3 WEEKS (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
TOUCH UP Jasmine Top In White L PO 2 - 3 WEEKS (BATCH 1) RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
POSU WEBSTER HEELS IN BLUSH SATIN 35 Will be shipped on 15th Nov RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
POSU WEBSTER HEELS IN BLUSH SATIN 36 Will be shipped on 15th Nov RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
POSU WEBSTER HEELS IN BLUSH SATIN 37 Will be shipped on 15th Nov RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
POSU WEBSTER HEELS IN BLUSH SATIN 38 Will be shipped on 15th Nov RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
POSU WEBSTER HEELS IN BLUSH SATIN 39 Will be shipped on 15th Nov RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
POSU WEBSTER HEELS IN BLUSH SATIN 40 Will be shipped on 15th Nov RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
POSU WEBSTER HEELS IN BLUSH SATIN 41 Will be shipped on 15th Nov RESTOCK ON 25 SEP 11 AM - 26 SEP 9 PM
M BY MISCHA WHITE VERA DRESS XS PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE VERA DRESS S PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE VERA DRESS M PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE VERA DRESS L PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK LOUIS DRESS XS PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK LOUIS DRESS S PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK LOUIS DRESS M PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK LOUIS DRESS L PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE DANNY DRESS XS PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE DANNY DRESS S PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE DANNY DRESS M PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE DANNY DRESS L PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK AIKO SKIRT XS PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK AIKO SKIRT S PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK AIKO SKIRT M PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK AIKO SKIRT L PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK AIKO TOP XS PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK AIKO TOP S PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK AIKO TOP M PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA BLACK AIKO TOP L PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE YVES DRESS XS PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE YVES DRESS S PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE YVES DRESS M PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
M BY MISCHA WHITE YVES DRESS L PO 4 WEEKS RESTOCK ON 27 SEP, OPEN PO FOR 48 HOURS
AVGAL Moira dress sky blue OS Po 2 weeks RESTOCK ON 27 SEP
AVGAL Moira dress navy OS Po 2 weeks RESTOCK ON 27 SEP
ENIGMANIFESTO TULIP WRAP DRESS OS PO 3 DELIVERY ON 26 OCT RESTOCK ON 27 SEP
GIEA NOA DRESS CHAMPAGNE XS PO 12 working days RESTOCK ON 27 SEP
GIEA NOA DRESS CHAMPAGNE S PO 12 working days RESTOCK ON 27 SEP
GIEA NOA DRESS CHAMPAGNE M PO 12 working days RESTOCK ON 27 SEP
SAINT PETER CLAIRE GREEN EARRINGS OS PO 14 - 21 working days (BATCH 3) RESTOCK ON 27 SEP
SAINT PETER FLEUR EARRINGS OS PO 14 - 21 working days (BATCH 3) RESTOCK ON 27 SEP
SAINT PETER Chloe set clear OS PO 14 - 21 working days (BATCH 3) RESTOCK ON 27 SEP
SAINT PETER Chloe set citrine OS PO 14 - 21 working days (BATCH 3) RESTOCK ON 27 SEP
SAINT PETER RECTA EARRINGS OS PO 14 - 21 working days (BATCH 3) RESTOCK ON 27 SEP
SAINT PETER ELOISE EARRINGS OS PO 14 - 21 working days (BATCH 3) RESTOCK ON 27 SEP
SAINT PETER ZOE EARRINGS OS PO 14 - 21 working days (BATCH 3) RESTOCK ON 27 SEP
SAINT PETER JULIETTE OS PO will be shipped on 12th oct (BATCH 1) RESTOCK ON 27 SEP
SAINT PETER Anne OS PO will be shipped on 12th oct (BATCH 1) RESTOCK ON 27 SEP
ELGRA AMBROSIA STUD OS PO 15-20 working days RESTOCK ON 28 SEP
ELGRA EMILY 2 IN 1 OS PO 15-20 working days RESTOCK ON 28 SEP
ELGRA MINERVA OS PO 15-20 working days RESTOCK ON 28 SEP
ELGRA QUINN OS PO 15-20 working days RESTOCK ON 28 SEP
ELGRA ROXANNE OS PO 15-20 working days RESTOCK ON 28 SEP
ELGRA VIVIENNE OS PO 15-20 working days RESTOCK ON 28 SEP
ENIGMANIFESTO TULIP WRAP DRESS OS PO 4 DELIVERY ON 2 NOV RESTOCK ON 28 SEP
CARA WOMAN EMILY DRESS WHITE L PO 10 WORKING DAYS RESTOCK ON 28 SEP
ELGRA WILLAMINA OS PO 15-20 working days RESTOCK ON 28 SEP
GOYA SIERRA DRESS OS PO 2 - 4 WEEKS RESTOCK ON 29 SEP, last restock
SAINT PETER Claire clear OS PO 14 - 21 working days (BATCH 3) RESTOCK ON 29 SEP, last restock
TOUCH UP Cassia Skirt In White XS PO nya 3-4 weeks (BATCH 2) RESTOCK ON 29 SEP
TOUCH UP Cassia Skirt In White S PO nya 3-4 weeks (BATCH 2) RESTOCK ON 29 SEP
TOUCH UP Cassia Skirt In White M PO nya 3-4 weeks (BATCH 2) RESTOCK ON 29 SEP
TOUCH UP Cassia Skirt In White L PO nya 3-4 weeks (BATCH 2) RESTOCK ON 29 SEP
TOUCH UP Jasmine Top In White XS PO nya 3-4 weeks (BATCH 2) RESTOCK ON 5 OCT
TOUCH UP Jasmine Top In White S PO nya 3-4 weeks (BATCH 2) RESTOCK ON 29 SEP
TOUCH UP Jasmine Top In White M PO nya 3-4 weeks (BATCH 2) RESTOCK ON 29 SEP
TOUCH UP Jasmine Top In White L PO nya 3-4 weeks (BATCH 2) RESTOCK ON 5 OCT
ELGRA LORETTA EARRINGS OS PO 15-20 working days RESTOCK ON 30 SEP
GIEA NOA DRESS WHITE XS PO 12 working days RESTOCK ON 30 SEP
GIEA NOA DRESS WHITE S PO 12 working days RESTOCK ON 30 SEP
GIEA NOA DRESS WHITE M PO 12 working days RESTOCK ON 30 SEP
SAINT PETER Juliette OS READY STOCK RESTOCK ON 10 OCT
SAINT PETER Citrine OS READY STOCK RESTOCK ON 10 OCT
SAINT PETER ROSIER OS READY STOCK RESTOCK ON 10 OCT
SAINT PETER CHLOE SET CLEAR OS READY STOCK RESTOCK ON 10 OCT
SAINT PETER JEWEL OS READY STOCK RESTOCK ON 10 OCT
SAINT PETER CHLOE SET YELLOW OS READY STOCK RESTOCK ON 10 OCT
SAINT PETER RECTA OS READY STOCK RESTOCK ON 10 OCT
SAINT PETER ELOISE OS READY STOCK RESTOCK ON 10 OCT
SAINT PETER ZOE OS READY STOCK RESTOCK ON 10 OCT
ELGRA ROSAMUND OS PO 10 -15 WORKING DAYS RESTOCK ON 10 OCT
ENIGMANIFESTO KIKO SET S WILL BE SHIPPED ON 10 NOV RESTOCK ON 10 OCT
ENIGMANIFESTO KIKO SET M WILL BE SHIPPED ON 10 NOV RESTOCK ON 10 OCT